Question 1

How do I rent equipment on BSG Infra?

Accepted Answer

Browse our equipment catalog, select the machine you need, choose your rental dates, and submit a booking request. The vendor will review and confirm your booking. You can also request a custom quote if you need specific pricing.

Question 2

What is the minimum rental period?

Accepted Answer

The minimum rental period is typically 1 day, though some heavy equipment may require a minimum of 3-7 days. Each equipment listing shows its minimum rental duration.

Question 3

Can I extend my rental period?

Accepted Answer

Yes. Contact the vendor through the platform before your rental end date to request an extension. Extensions are subject to equipment availability.

Question 4

How far in advance should I book?

Accepted Answer

We recommend booking at least 3-5 days in advance for standard equipment. For specialized machinery like cranes or drilling rigs, booking 1-2 weeks ahead is advisable to ensure availability.

Question 5

What is the difference between "instant" and "hold" bookings?

Accepted Answer

"Instant" bookings are confirmed immediately if the equipment is available. "Hold" bookings place a temporary reservation that the vendor must approve within 24-48 hours.

Question 6

How is the rental price calculated?

Accepted Answer

Rental prices are calculated on a per-day basis. Weekly and monthly rates (if available) offer discounts for longer rentals. Additional costs may include delivery fees, operator charges, and insurance.

Question 7

What payment methods are accepted?

Accepted Answer

We accept bank transfers (NEFT/RTGS/IMPS), UPI payments, and cheque payments for large bookings. Payment terms are agreed upon between you and the vendor at the time of booking.

Question 8

Is there a security deposit?

Accepted Answer

Some vendors may require a refundable security deposit, especially for high-value equipment. The deposit amount is mentioned in the booking details and is refunded upon safe return of the equipment.

Question 9

Can I get a custom quote?

Accepted Answer

Yes. Use the "Request Quote" feature on any equipment page to get custom pricing based on your specific requirements, rental duration, and location.

Question 10

Is equipment delivered to my site?

Accepted Answer

Most vendors offer delivery within their service radius (typically 50-200 km). Delivery charges depend on distance and equipment size. Check the "Delivery" section on each equipment listing.

Question 11

How long does delivery take?

Accepted Answer

Standard delivery takes 1-3 business days depending on equipment availability and your location. Expedited delivery may be available at an additional cost.

Question 12

Who handles loading and unloading?

Accepted Answer

The vendor arranges transportation including loading at their yard and unloading at your site. Ensure your site has adequate space and access for equipment delivery.

Question 13

What if my site is in a remote area?

Accepted Answer

Delivery to remote locations is possible but may incur additional transportation charges. Contact the vendor directly to discuss logistics and pricing for your specific location.

Question 14

Is insurance included with the rental?

Accepted Answer

Basic insurance is optional and can be added during booking. It covers accidental damage during normal use. Vendors may also offer comprehensive insurance plans for high-value equipment.

Question 15

What happens if the equipment is damaged?

Accepted Answer

Minor wear and tear from normal use is expected. For significant damage, the renter is responsible for repair costs unless covered by insurance. Always report any damage immediately to the vendor.

Question 16

Who is liable for on-site accidents?

Accepted Answer

The renter is responsible for safe operation of the equipment on their site. We strongly recommend having your own site insurance and following all safety guidelines provided by the vendor.

Question 17

Are safety certifications provided?

Accepted Answer

All equipment on BSG Infra is maintained by verified vendors. Fitness certificates, PUC certificates, and maintenance records are available on request from the vendor.

Question 18

Can I get an operator with the equipment?

Accepted Answer

Yes. Many vendors offer trained and experienced operators at an additional daily cost. This option is available during booking if the vendor supports it.

Question 19

Are operators certified?

Accepted Answer

Operators provided through BSG Infra are trained and experienced professionals. However, we recommend verifying their certifications and experience for specialized equipment.

Question 20

Can I use my own operator?

Accepted Answer

Yes, you can use your own operator for most equipment. However, some vendors may require their operator for specialized or high-value machinery. Check the equipment listing for details.

Question 21

Who is responsible for operator accommodation and meals?

Accepted Answer

If the rental site is far from the vendor's base, the renter is typically responsible for operator accommodation and meals. These terms are agreed upon at the time of booking.

Question 22

Can I cancel my booking?

Accepted Answer

Yes. You can cancel bookings that are in "pending" or "confirmed" status from your booking detail page. Once the rental is "active" (equipment is in use), cancellation is not available through the platform.

Question 23

Is there a cancellation fee?

Accepted Answer

Cancellation policies vary by vendor. Generally, cancellations made 48+ hours before the rental start date are free. Late cancellations may incur charges up to 25% of the booking amount.

Question 24

How do refunds work?

Accepted Answer

Approved refunds are processed within 5-7 business days via the original payment method. For bank transfers, refunds may take an additional 2-3 days to reflect in your account.

Question 25

What if the vendor cancels my booking?

Accepted Answer

If a vendor cancels or rejects your booking, you receive a full refund. We also help you find alternative equipment from other vendors on the platform.

Question 26

How do I list my equipment on BSG Infra?

Accepted Answer

Register as a vendor, complete your profile setup with business details and bank information, and wait for admin verification. Once verified, you can add unlimited equipment listings from your dashboard.

Question 27

What commission does BSG Infra charge?

Accepted Answer

Commission rates are discussed during vendor onboarding and vary based on equipment category and volume. Contact us for specific details about our vendor partnership program.

Question 28

How do I receive payments?

Accepted Answer

Payments are transferred to your registered bank account. You can request payouts from the Earnings section of your vendor dashboard. Processing takes 3-5 business days.

Question 29

Can I set my own pricing?

Accepted Answer

Yes. You have full control over your daily, weekly, and monthly rental rates, delivery charges, operator costs, and any discounts or promotional pricing.

Help Center

Rental Process

Pricing & Payments

Delivery & Logistics

Insurance & Safety

Operators

Cancellation & Refunds

For Vendors

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